Nagios : CRITICAL – cannot connect to information_schema. Access denied for user

The error would be as follows while check_nrpe tries to check the mysql service in agent server.

CRITICAL – cannot connect to information_schema. Access denied for user nagios@nagiosIP.x.x (using password: YES)

The issue because nagios user was lagging access privilege to the DB which needs to be corrected. But please note that we should just give only access privilege to the nagios user for the purpose of checking/monitoring, do not give all other permissions/privileges to it.

Go to mysql prompt in agent server and give privilege for nagios user.

mysql>use mysql;

mysql>grant all privileges on *.* to ‘nagios’@’nagiosip.x.x.x’ identified by password ‘d3fault’; (I got the password d3fault from nagios configuration file)

If you get error setting password ‘d3fault’ like “need to set 41 digit hexadecimal”, then convert the password to hexadecimal like below:

mysql> select password(‘d3fault’);
| password(‘d3fault’) |
| *DEC4F44D877B5BDC6434C9C5AFDD7BFA89D637E9 |
1 row in set (0.00 sec)

mysql>grant all privileges on *.* to ‘nagios’@’nagiosip.x.x.x’ identified by password ‘*DEC4F44D877B5BDC6434C9C5AFDD7BFA89D637E9’;

we should flush privileges since nagios user just only need to check it and doesn’t need other privileges literally.

mysql>flush privileges;

It should be displayed as follows with ‘N’ for every field. If you still seeis ‘Y’ everywhere, then try the following.

mysql>revoke all privileges on *.* from ‘nagios’@’nagiosip.x.x.x’; (:: nagiosip.x.x.x would be replaced with your exact nagios server IP)

Then it will be fine.

mysql> select * from mysql.user where User=’nagios’;
| Host | User | Password | Select_priv | Insert_priv | Update_priv | Delete_priv | Create_priv | Drop_priv | Reload_priv | Shutdown_priv | Process_priv | File_priv | Grant_priv | References_priv | Index_priv | Alter_priv | Show_db_priv | Super_priv | Create_tmp_table_priv | Lock_tables_priv | Execute_priv | Repl_slave_priv | Repl_client_priv | Create_view_priv | Show_view_priv | Create_routine_priv | Alter_routine_priv | Create_user_priv | Event_priv | Trigger_priv | Create_tablespace_priv | ssl_type | ssl_cipher | x509_issuer | x509_subject | max_questions | max_updates | max_connections | max_user_connections | plugin | authentication_string |
| nagiosip.x.x.x | nagios | *DEC4F44D877B5BDC6434C9C5AFDD7BFA89D637E9 | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | | | | | 0 | 0 | 0 | 0 | | NULL |
1 row in set (0.00 sec)

You are good to go now. Just go the page of MYSQL service in nagios and click on “Re-schedule the next check of this service”, the alert will be fine.

Nagios warning would also be fine.

***** Nagios *****

Notification Type: RECOVERY

Service: MYSQL
Address: agentip.x.x.x
State: OK

Date/Time: ———–

Additional Info:

OK – 0.60 seconds to connect as nagios

“r1soft-setup –get-key” failed

I tried the command “r1soft-setup –get-key” to fetch the public key from CDP server and it showed up the following error unexpectadly.

root@server [~]# r1soft-setup –get-key http://37.x.x.x
Couldnt connect to remote host
Unable to get key from remote CDP Server

You can manually configure the key by doing the below steps:

1) Login on to CDP server front end panel
2) Click on “Configuration” on the left-bottom menu
3) Copy the Public Key from the page.
4) On the CDP agent(the server you are trying to configure to r1soft), touch a new file naming the IP of CDP server, like as follows:

#touch /usr/sbin/r1soft/conf/server.allow/37.x.x.x (37.x.x.x is the IP of CDP server)

5) Paste the Public Key of CDP server into this file without any white spaces.
6) Also white list the CDP server IP in the agent firewall.
7) Test the connection to CDP agent from r1soft panel while trying to add a new server to it. Go to Servers >> Add Server. If everything successfull, then you should get the following message status on the screen.

Successfully communicated with Agent!
Resolving Internet Address

Resolved hostname to: 82.x.x.x
Connecting to Agent

Successfully connected to Agent
Authenticating with Agent

Authenticated with Agent

r1soft | r1soft-setup –get-module failed

Sometimes you may end up with the following error while trying to install CDP agent in the server.

root@server [~]# r1soft-setup –get-module
Checking for binary module
Waiting |
No binary module found
Gathering kernel information
Gathering kernel information complete.
Creating kernel headers package
Checking ‘/lib/modules/2.6.32-279.el6.x86_64/source/’ for kernel headers
Checking ‘/usr/src/kernels/2.6.32-279.el6.x86_64-x86_64/’ for kernel headers
Checking ‘/lib/modules/2.6.32-279.el6.x86_64/build/’ for kernel headers
Unable to find a valid source directory.
Please install the kernel headers for your operating sy

This needs kernel-devel and kernel-headers to be installed to resolve the issue. For that we can use the following command.

yum install kernel-devel
yum install kernel-headers

Please note that the above “yum install —” commands would try to install the kernel-devel and kernel-headers for the higher version of kernel installed in the server. Because of this I could not install it using yum straight away.

root@server [~]# yum install kernel-devel
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base:
* extras:
* updates:
base | 3.7 kB 00:00
extras | 3.4 kB 00:00
r1soft | 951 B 00:00
updates | 3.4 kB 00:00
Setting up Install Process
Package kernel-devel-2.6.32-358.18.1.el6.x86_64 already installed and latest version
Nothing to do

Higher version kernel “2.6.32-358.18.1.el6.x86_64” is already present in server, thats the reason we are hitting this error. For this, you may need to remove the rpm packages “using rpm -e” related to higher version kernel since it is not currently up and running.


Here the current kernel up and running is as follows:

root@server [~]# uname -r

So I tried to make a slight change in “yum install” command. This would install the kernel-devel for current UP kernel.

# yum install kernel-devel-$(uname -r)

root@server [~]# yum install kernel-devel-$(uname -r)
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base:
* extras:
* updates:
Setting up Install Process
Resolving Dependencies
–> Running transaction check
—> Package kernel-devel.x86_64 0:2.6.32-279.el6 will be installed
–> Finished Dependency Resolution

Dependencies Resolved

Package Arch Version Repository Size
kernel-devel x86_64 2.6.32-279.el6 updates 8.2 M

Transaction Summary
Install 1 Package(s)

Total download size: 8.2 M
Installed size: 24 M
Is this ok [y/N]: y
Downloading Packages:
kernel-devel-2.6.32-279.el6.x86_64.rpm | 8.2 MB 00:00
Running rpm_check_debug
Running Transaction Test
Transaction Test Succeeded
Running Transaction
Installing : kernel-devel-2.6.32-279.el6.x86_64 1/1
Verifying : kernel-devel-2.6.32-279.el6.x86_64 1/1

kernel-devel.x86_64 0:2.6.32-279.el6


If it still fails to install with the above command, you may need to finally install the kernel module manually. For this, you should google search the corresponding r1soft kernel module for the current UP kernel.

In my case, I could grab the hcp module from the url “”. Then I did the following manual steps to load in properly.

Load the driver over to path “/lib/modules/r1soft/”

# wget -O /lib/modules/r1soft/hcpdriver-cki-2.6.32-279.el6.x86_64.ko
–2013-09-15 03:50:07–
Connecting to||:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 1570838 (1.5M) [text/plain]
Saving to: “/lib/modules/r1soft/hcpdriver-cki-2.6.32-279.el6.x86_64.ko”

100%[======================================================================================================================================>] 1,570,838 1.45M/s in 1.0s

2013-09-15 03:50:08 (1.45 MB/s) – “/lib/modules/r1soft/hcpdriver-cki-2.6.32-279.el6.x86_64.ko” saved [1570838/1570838]

Make a symlink link to hcpdriver.o
root@server [~]# ln -s /lib/modules/r1soft/hcpdriver-cki-2.6.32-279.el6.x86_64.ko /lib/modules/r1soft/hcpdriver.o

Confirm the symlink
root@server [~]# ll /lib/modules/r1soft/hcpdriver.o
lrwxrwxrwx 1 root root 58 Sep 15 03:52 /lib/modules/r1soft/hcpdriver.o -> /lib/modules/r1soft/hcpdriver-cki-2.6.32-279.el6.x86_64.ko

Restart CDP agent
root@server [~]# /etc/init.d/cdp-agent restart

Confirm it is running or not
root@server [~]# /etc/init.d/cdp-agent status
/etc/init.d/cdp-agent status: cdp (pid 32372) running

Confirm the hcp driver is loaded now
root@server [~]# lsmod | grep hcp
hcpdriver 587252 4

You are done with CDP agent installation 🙂

Now proceed with configuration of CDP agent in CDP server(from the panel).

Snoopy logger

Snoopy logger is a powerful utility which makes the admin work more easy by providing a log of commands executed via shell. It logs each and every users shell command executions to “/var/log/secure”. We can later check the log and recognize the user and the command it executed from the uid.

I am pasting a portion of snoopy log below:

Sep 10 05:38:20 serverXXX snoopy[206015]: [uid:0 sid:187552 tty:/dev/pts/2 cwd:/root filename:/usr/bin/tail]: tail -f /var/log/secure
Sep 10 05:38:21 serverXXX snoopy[206016]: [uid:99 sid:185700 tty: cwd:/home/user123/public_html/ filename:/opt/suphp/sbin/suphp]: /opt/suphp/sbin/suphp
Sep 10 05:38:21 serverXXX snoopy[206016]: [uid:1002 sid:185700 tty: cwd:/home/user123/public_html/ filename:/usr/bin/php]: /usr/bin/php /home/markwesl/public_html/
Sep 10 05:38:21 serverXXX snoopy[206017]: [uid:99 sid:185700 tty: cwd:/home/user456/public_html/current filename:/opt/suphp/sbin/suphp]: /opt/suphp/sbin/suphp
Sep 10 05:38:22 serverXXX snoopy[206024]: [uid:1006 sid:185700 tty: cwd:/home/user999/public_html/ filename:/usr/bin/php]: /usr/bin/php /home/senseb/public_html/

You can find the user using uid using the following command or from the /etc/passwd file.

root@serverxxx [~]# getent passwd 99
root@serverxxx [~]# getent passwd 1002
root@serverxxx [~]# getent passwd 1006

Snoopy Installation Steps
* cd /usr/src
* wget
* tar xvf snoopy-1.8.0.tar.gz
* cd snoopy-1.8.0
# Check configuration options:
./configure –help

# Then continue with normal build procedure:
./configure [OPTIONS]
make install

# Then you can actually enable snoopy:
make enable

Snoopy “/usr/local/lib/” is placed in /etc/ To remove snoopy later, simply edit /etc/ and remove the
reference to and delete /usr/local/lib/ For more information, you can read the “README” file in the source directory.

Apachebooster – For speedy webserver

ApacheBooster is a integration of nginx and varnish, this Plugin will reduce the server load spike and memory usage. Also the plugin will provide the maximum performance of your websites.


Varnish Cache is a web application accelerator also known as a caching HTTP reverse proxy. You install it in front of any server that speaks HTTP and configure it to cache the contents. Varnish Cache is really, really fast. It typically speeds up delivery with a factor of 300 – 1000x, depending on your architecture. A high level overview of what Varnish does can be seen in the video attached to this web. Varnish performs really, really well. It is usually bound by the speed of the network, effectivly turning performance into a non-issue. We’ve seen Varnish delivering 20 Gbps on regular off-the-shelf hardware.


Nginx is known for its high performance, stability, rich feature set, simple configuration, and low resource consumption.

Unlike traditional servers, Nginx doesn’t rely on threads to handle requests. Instead it uses a much more scalable event-driven (asynchronous) architecture. This architecture uses small, but more importantly, predictable amounts of memory under load.


* cPanel WHM Integration
* Varnish Advanced Configuration
* Opt-out Domain List Served Directly by Apache
* VCL Script Compatibility

Installation Details

ApacheBooster Install instruction


tar -zxf apachebooster.tar.gz

cd apachebooster


ApacheBooster Uninstall instruction


tar -zxf apachebooster.tar.gz

cd apachebooster

sh uninstall

cPanel Internal PHP or 3rd party PHP is not working.

I came into an issue like I was not able to install softaculous in server since the 3rd party php in cPanel was broken. The cPanel version in server was 11.36. The following has had no output.

# /usr/local/cpanel/3rdparty/bin/php -v

Unfortunately there is not script “/scripts/makecpphp” available on cPanel latest verion 11.36, there is entirely a different method to correct internal php issue in new cPanel.

The issue here was the RPMs for PHP were broken, along with a few other applications, and had to be reinstalled. I did it in the following way.
# /scripts/check_cpanel_rpms
[20130509.121247] Problems were detected with cPanel-provided files which are RPM
[20130509.121247] If you did not make these changes intentionally, you can correct
them by running:
[20130509.121247]> /usr/local/cpanel/scripts/check_cpanel_rpms –fix
[20130509.121247] The following files were found to be altered from their original
[20130509.121247] bandmin,1.6.1,9.cp1136
[20130509.121247] cpanel-cairo,1.8.10,1.cp1136
[20130509.121247] cpanel-fontconfig,2.8.0,1.cp1136
[20130509.121247] cpanel-freetype,2.4.10,1.cp1136
[20130509.121247] cpanel-perl-514-Cpanel-TaskQueue,0.307,3.cp1136
[20130509.121247] cpanel-php53,5.3.17,5.cp1136
[20130509.121247] cpanel-php53-SOAP,0.13.0,1.cp1136
[20130509.121247] cpanel-pixman,0.24.2,1.cp1136
[20130509.121247] cpanel-rrdtool,1.4.7,1.cp1136
[20130509.121247] cpanel-wwwcount,2.5,2.cp1136
Do you want to repair these RPMs?(y/n): y

You should be good to go at this time.

The issue has been resolved.

# /usr/local/cpanel/3rdparty/bin/php -v
PHP 5.3.17 (cli) (built: Apr 12 2013 10:47:19)
Copyright (c) 1997-2012 The PHP Group
Zend Engine v2.3.0, Copyright (c) 1998-2012 Zend Technologies
with the ionCube PHP Loader v4.2.2, Copyright (c) 2002-2012, by ionCube Ltd.

Disable Recursive DNS in cPanel server.

Edit the /etc/named.conf file
After the “CONTROLS” section, add the following:

acl “trusted” {;

options {
directory “/var/named”;
version “not currently available”;
allow-recursion { trusted; };
allow-notify { trusted; };
allow-transfer { trusted; };
dump-file “data/cache_dump.db”;
statistics-file “data/named_stats.txt”;
memstatistics-file “data/named_mem_stats.txt”;


Remove the other “OPTIONS” section in your named.conf file.

You can check the named conf sysntax using the following command.

# named-checkconf /etc/named.conf


#rndc reload

#/etc/init.d/named restart

How to Add SRV record?

The information provided to you for adding SRV record should be looking like as follows:

My SRV record information
Record Type: SRV
Service: _mytestingsrv
Protocol: _tcp
Port: 443
Weight: 0
Priority: 0
TTL: 300

There is an order to add these records in zone file. Go to WHM >> Home » DNS Functions » Edit DNS Zone. Open the particular domains zone file. Then choose a new field to add up record, select SRV from the selection list.
Now the order should be as “service.protocol 300 IN SRV Priority Weight Port Target(in Hostname field)”

According to my above record information, I have entered the SRV record as follows:

_mytestingsrv._tcp 300 IN SRV 0 0 443

Click save and check SRV record for the domain using DIG command 🙂

$ dig srv

;; ANSWER SECTION: 288 IN SRV 0 0 443